What is OT Systems Management?
The biggest challenge in OT/ICS security and reliability is consistent OT Systems Management (OTSM). OTSM is the active administration of operating technology systems (i.e., those that control a cyber-physical process). It is the Operating Technology (OT) or Industrial Control System (ISC) version of ITSM. It brings the core functions of ITSM into OT/ICS. The key functional elements include:
- Asset inventory management
- Lifecycle management, including: defining system requirements to achieve desired physical system outcomes, establishing specifications to ensure reliability and security, supply chain management and control over these systems, and replacement of outdated components
- Configuration management
- Patch and vulnerability management
- Network and system design
- User and account management
- Log and performance monitoring for reliability and security
- Incident and trouble response
- Backup and restore
The biggest challenge in achieving consistent OTSM is a lack of talent. According to the NIST database Cyberseek, there are over 750,000 open cyber security jobs in the US, and over 75% of those are in systems management functions.
Verve fills this gap with trained experts in OT/ICS networks and systems to provide the necessary resources to scale your security and reliability program. Instead of worrying about recruiting, hiring, retaining and retraining, rely on Verve to provide consistent coverage for all of your OT Systems Management needs with the best OT professionals in the business.
We offer a range of OT/ICS cyber security solutions from managed compliance to security monitoring to patch management and data system reliability. Service levels and price points vary depending on needs.
Partner with OT experts to expand your security and reliability capacity
OT/ICS Systems Monitoring and Response
What is OT/ICS systems monitoring and response?
Systems monitoring and response is the process of tracking behavior of OT systems to detect abnormal patterns, diagnose root causes, and rapidly respond to ensure continued reliability. Although security gets the most attention, operational disruption is more often caused by maintenance and performance issues. Verve’s services, therefore, cut across security and reliability to ensure that no gaps exist.
Leveraging the Verve Security Center, our experts monitor device performance, network characteristics, log and netflow data, etc. and use the latest machine learning models to identify anomalous patterns of behavior. Our deep experience in OT/ICS systems allow us to root cause likely reasons and quickly return the system to proper operating state.
We have committed SLA’s and a 100% customer retention rate.Download the Datasheet
OT Systems Management
Leveraging the power of the Verve Security Center, Verve’s team of systems experts ensure timely delivery of a range of management activities:
- Patch discovery, evaluation, and deployment
- Configuration management
- Network tuning
- User/account management
- Ensure anti-malware is up to date
- Respond to security vulnerabilities
- Ensure backups and restoration
Watch as your security maturity improves on a regular monthly basis with Verve’s experienced teamDownload the Datasheet
For many clients in the power, chemical, water, defense industrial base and other sectors, government regulation requires a range of security controls with regular auditing. Verve supports industrial organizations by maintaining compliance with government requirements.
Verve’s team is experienced in the main industrial security compliance requirements (from NERC CIP to CMMC to AWWA and beyond). We provide advice and managed support in functions such as patching, vulnerability assessment, and compliance reporting.Download the Datasheet
Why Choose Verve?
For over 25 years, Verve’s vendor-agnostic engineering team has supported clients in designing, deploying and defending secure and reliable control systems
Our Customer Success
"I had an issue with our data not flowing as required andVerve didn’t take long at all to identify and solve the issue. This group continues to exceed my expectations and sets the standard for IT problem solving and resolution."
Plant Manager, Large Power Utility
Cyber Security Managed Services
Verve supported the security and compliance requirements of a major NERC-regulated entity, enabling it to achieve clean audit results and consistent maintenance of security requirements.
Read our case study to find out how we improved their cyber security maturity at a lower cost.